Playback should not stop or stall under normal circumstances. Video delivery may be disrupted during periods of network congestion, poor internet connections, or when too many internet-connected devices are connected at the same time.

If you experience this behavior while streaming, please try the following troubleshooting steps:

• Rewind on-demand content in time by several minutes
• Close the ABC app and open it again
• Disconnect other internet-connected (i.e., Wi-Fi-enabled) devices that may be connected at the same time
• If applicable, plug your device (e.g., Apple TV, Amazon Fire TV/Fire Stick, Android TV, or Roku) into a wire connection instead of using Wi-Fi
• Restart your device

Note: If you have playback issues on a mobile device or tablet, please be sure to close other apps that may be running in the background.

If the problem persists, you may contact customer service by phone at 1-800-230-0229, through the email option below, or by selecting the chatbot in the bottom-right corner.