Playback should not stop or stall under normal circumstances. Video delivery may be disrupted during periods of network congestion, poor internet connections, or when too many internet-connected devices are connected at the same time.
If you experience this behavior while streaming, please try the following troubleshooting steps:
- Rewind on-demand content in time by several minutes
- Close the ABC app and open it again
- Disconnect other internet-connected (i.e., Wi-Fi-enabled) devices that may be connected at the same time
- If applicable, plug your device (e.g., Apple TV, Amazon Fire TV/Fire Stick, Android TV, or Roku) into a wire connection instead of using Wi-Fi
- Restart your device
Note: If you have playback issues on a mobile device or tablet, please be sure to close other apps that may be running in the background.
If the problem persists, you may contact customer service by phone at 1-800-230-0229, through the email option below, or by selecting the chatbot in the bottom-right corner.
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