When you create a new ABC Account (account activation) or sign in to a current TV provider to access content on the ABC app or ABC.com (device activation), you may be prompted to enter a 6- or 7-character activation code sent to the email address associated with your ABC Account.

Note: If you do not receive a one-time passcode email, be sure to check your spam folder.

Select the scenario below that best applies for more details:

• I need a 6-character Account Activation code
• I need a 7-character Device Activation code
• I still need help

I need a 6-character Account Activation code

During the ABC Account signup process, you will need to retrieve a one-time 6-character passcode from a current email address. Once you have your 6-character Account Activation code, return to ABC.com/account and enter the provided code to create your new ABC Account.

Similarly, if you are looking to update the email address associated with your ABC Account, you will need to retrieve a one-time 6-character passcode from the email address you have on file to complete the process.

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I need a 7-character Device Activation code

To access ABC content — including the live stream, locked episodes, and additional on-demand programming — you must first sign in to a participating TV provider account on your supported device.

To sign in to a participating TV provider, you may need to activate your device with a one-time 7-character passcode sent to the email address associated with your TV provider account (which may be different from the email address associated with your ABC Account).

Please note that a Device Activation code is only required on the following devices:

• Apple TV
• Roku
• Smart TV (not including Android TV)

Once you have your 7-character Device Activation code, return to ABC.com/activate on a computer, enter the provided code, and follow the rest of the sign-in instructions.

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I still need help

If you are having trouble with your activation code, you may contact customer service by phone at 1-800-230-0229, through the email option below, or by selecting the chatbot in the bottom-right corner.

Need troubleshooting tips? If you are repeatedly being prompted to sign in to your TV provider, you may visit your device manufacturer’s help center to learn how to clear your device’s cache, reboot your device, or update your device's app itself.

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